Fast and effective support will be a competitive differentiator for companies and represents a strategic opportunity in a digitally transformed world. As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of...
Published: May 21, 2018
Support centers deal with more customers, new apps and new devices on a continuous basis now, and those tickets are often more urgent. A traditional support center strategy might not be good enough anymore.
In this toolkit, receive clarity on how a shift-left approach pushes customers towards self-service and can...
Published: May 21, 2018
Writing and delivering annual reviews is challenging, for both managers and employees. It takes a significant amount of time on the part of managers and often does not result in actionable feedback for the employee to grow and improve.
Here are the top 5 reasons why you should stop giving annual performance reviews...
Published: Oct 17, 2014
ClearStory Data emerged to provide a cloud-based service that enables business users to catalog and combine internal and external data sources to generate dynamic, automatically updated answers to strategic or operational questions.
Find out why ClearStory should be on your radar and read Ovum’s On...
Published: Oct 07, 2014
Intense competition and a strong desire to enhance efficiencies are now driving organizations across the world to embrace outsourcing in a big way. Software development outsourcing has come to be seen as offering greater business value by way of reducing cost & risks.
Outsourcing also offers other benefits such...
Published: Oct 16, 2013
Despite the distractions provided by the Queen’s Jubilee and the Olympics, news about technology in the UK public sector continued to bubble to the surface in 2012. Whilst still reeling from 2011’s announcement taxing much of the £12.7bn scheme to link all parts of the NHS, 2012 saw headlines about big...
Published: May 23, 2014
Tailored to chief financial officers and accounting and finance professionals, the four chapters in this small book explain the CCR process while reinforcing the requirements companies must address to ensure that these activities produce materially correct results.
Published: Jul 30, 2014
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization.
This guide explores the realities of IT Consumerization...
Published: Aug 18, 2014
ForeScout Technologies, Inc., a leading provider of automated security control solutions for Fortune 1000 enterprises and government organizations, today announced the results from an in-depth competitive analysis of leading network access control (NAC) vendors
Published: Feb 18, 2014
Business processes are increasingly dependent on a complex mix of IT infrastructure and applications within both virtualized and physical environments. A new set of IT management challenges have emerged in light of the rapid adoption of virtualization and cloudâcomputing technologies.
Published: Feb 14, 2014
Organizations compete for talent – and the knowledge, skills, and abilities new employees bring to an organization. Those organizations that can harness the power of their new talent faster can create a significant competitive advantage.
That competitive advantage can be measured in real business results. ...
Published: Aug 12, 2014
First things first: what is a sender reputation? Similar to a credit score that shows how great (or terrible) your credit is, your email sender reputation shows mailbox providers1 how reputable your sending habits are.
In other words, do you appear to be a spammer or do your sends get the green light? The better...
Published: Sep 19, 2013
Global organizations are increasingly emphasizing business resilience, that is, the ability to adapt rapidly to a continuously changing business environment. This movement has led to important changes in the roles of IT professionals as they become progressively more engaged in managing all types of risk confronting the...
Published: Jul 19, 2013
This Q&A document forecasts where IT development organizations are headed in the next 18-24 months and what they need to do to benefit from emerging technologies.
Published: Apr 22, 2013