In this paper, we explore the IT management environment. How can you integrate document solutions across desktops, mobile apps, and the cloud to better meet business demands, without creating so much complexity that it causes IT to suffer?
Published: Nov 25, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms.
If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want...
Published: Jun 10, 2013
Teams are essential for accomplishing business goals in today’s work environment. Businesses are becoming increasingly reliant upon teams for solution finding and production. Additionally, virtual teams are increasing in acceptance and popularity, as five million employees are projected to work remotely by 2016....
Published: Sep 09, 2014
This white paper is an overview of how a professional payroll provider can help smaller businesses concentrate on the critical areas of their operations while meeting important regulatory requirements.
Published: Apr 01, 2013
IT faces a dilemma. Budgets are shrinking, even as companies increase their expectations that IT organisations innovate and deliver on business objectives, according to Angèle Boyd, group VP and general manager of Imaging/Output Document Solutions and SMB at research firm IDC.
Mobile devices and cloud-based...
Published: Sep 05, 2013
ccording to Morgan Stanley Research, the smart phone will become the dominant computing platform by the end of 2013, with more units being sold than desktop and laptop computers combined. It’s been a remarkable and rapid transformation, and ease of use and flexibility have outpaced security. This paper will tell...
Published: Sep 08, 2014
Effectively justifying a new HR system or upgrading an existing one has always been something HR executives have had to contend with. But with the recent economic hard times combined with new, emerging technology platforms such as cloud computing, mobile computing and Software-as-a-Service, making a compelling business...
Published: Jul 01, 2014
By using Acrobat to convert case files to searchable PDF files integrated into its SharePoint environment, the division saves administrative staff from having to sort, collate, file, retrieve, and photocopy countless case files on paper. The improved case file management has already freed up time for ten staff members...
Published: Feb 20, 2014
Discover why IT managers need clear practical guidance for IT service management (ITSM) and IT service delivery
What is “ITSM goodness” and how do you get it? How do you cut through all the complexities of ITSM, along with the superabundance of information, to implement the essentials of effective IT service...
Published: Apr 23, 2014
The problem is, orders come in a variety of formats through a variety of channels. Still among the most predominant are fax and email. In fact, many small businesses are only able to send orders to their suppliers via fax or email.
These orders create the challenges of time-consuming, labour-intensive processing that...
Published: Jan 06, 2014
In delivering NetSuite for Wholesale Distributors, NetSuite has leveraged experience and lessons learned from thousands of wholesale distribution customers, complemented with a best practice professional services implementation methodology and customization services.
NetSuite’s single, flexible business application...
Published: Jan 24, 2014
A perfect storm is brewing in your workforce. Baby boomers are reaching retirement age, employees are afraid to leave their jobs despite increased dissatisfaction, and a fickle generation is entering the workforce. All the while, it is getting increasingly more expensive to hire an external...
Published: Aug 11, 2014
The Forrester 2013 Mobile Trends for Marketers report breaks down the mobile trends for the year and gives marketers concrete ways to become more strategic with their mobile initiatives. Download the report and learn:
-10 ways marketers can be more strategic with mobile initiatives
- 7 mobile topics...
Published: Aug 22, 2013
Enterprise Resource Planning (ERP) has become a key tool for managers as they struggle to deal with increasing complexity and change. While ‘resource planning’ is certainly part of the capability most ERP suites offer, it is no longer the most important part.
Next-generation ERP solutions bear very little...
Published: May 22, 2014