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Virgin Media Case Study

Published by LivePerson

The Virgin Media case study highlights the transformative role of AI-driven conversational solutions in optimizing digital sales. By leveraging LivePerson’s Conversational Cloud, Virgin Media enhanced customer engagement through automation and personalized interactions. AI-powered tools such as Intent Manager and Conversation Assist improved agent efficiency by 35% and reduced handling times. Bots handled functional queries while agents focused on high-value conversations, maintaining an 86% customer satisfaction rate. This synergy between AI and human intelligence demonstrates the potential of AI in delivering scalable, customer-centric outcomes in the AI market.

 

 

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Related Categories Artificial Intelligence, Generative AI, AI Ethics, AI in Business, AI Platforms, AI Strategy, AI Development Tools, AI Deployment, AI Governance, AI Regulations, AI Applications, AI Chips

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