Analytics across the ecosystem
Analytics is a key enablerfor life sciences and healthcare organizations to create better outcomes for patients, customers and other stakeholders across...
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Customer Care in a Social World
For many years, customer service organizations, and the contact center in particular, have been focused on developing a 360- degree view of the customer...
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6 Tips for turning Selfies into Sales
Sephora launched their Beauty Board experience on their website, Sephora.com, built leveraging Thismoment’s platform. It’s a bold move by a...
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Best Practices for recruiting the right talent
Finding and hiring quality talent has never been more critical. Competition, economic uncertainty, and high costs mean that you’ve got to make sure...
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Eliminating Front Office and Field Workforce Communication Barriers
In this business paper, we’ll explore three types of business challenges many service companies face and show how improving the communication among...
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From Social Media to Social CRM: Reinventing the Customer Relationship
Welcome to the age of Social CRM, a different way of thinking about customer relationship management that focuses on using social media to enhance customer...
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The New Integration Application Integration in the World of Mobile, Social, Cloud, and Big Data
Download this paper which discusses the new IT landscape as it relates to the new integration, and argues that the need for a comprehensive integration...
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Success Steps: How Financial Institutions Can Launch a Successful IT Automation Initiative
To get the most out of their computer automation initiatives, financial institutions must take a step back, assess their current IT environments, adjust...
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10 Reasons Why Headsets Will Help Your Business
Read about the 10 reasons why headsets will help your business.
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Case Study: Comprehensive Cardiology Engages Allscripts to Create a Community Health Network
Read more about Comprehensive Cardiology's journey, and how Allscripts solutions have helped them save time, increase efficiency, reduce costs and...
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Polycom Solutions for Microsoft UC Environments
In an increasingly visual society, easy access to real-time and on-demand video collaboration on social business platforms is becoming a key factor in...
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7 Deadly Skills Your IT Team Should Possess
We’ve identified the 7 most important skills that your IT team should possess. These are not just skills we have plucked out of thin air. These are...
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Simplify networking in a hybrid- and multi-cloud world
Learn how to deploy a secure digital perimeter that surrounds users, applications, devices, and your network.
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